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Cleaning Service - FAQ

You might ask...

Who will be in my  home? 
Generally a crew of 1 or 2 highly trained people in uniform and supervised by our management staff.  We often will do quality control checks with a manager doing an inspection of the work done in your home.

Are you insured and bonded? 
It is very important that anyone working in your home be insured and bonded.  We are insured with Colonial Cooperative Insurance Company and a copy of our certificate is available on request.

What time will you be cleaning my home?  
Our hours are Monday thru Saturday 8:00 am to 6:00 pm and you will be scheduled during these times.  You may request a clean before or after 12 noon.

Do I need to be home?  
It is not necessary to be home and in fact most of our customers are not.  We keep a copy of your key and code it and store it in our safe lock box.  Apartment home residents can authorize entry by notifying the office at your property.

How do I pay for my cleaning? 
Simply leave a check or cash on the counter top each visit we make to your home or make arrangements with our office to be invoiced by the month. Alternatively, you can pay conveniently using your VISA or MasterCard charge card.

How will I know when to expect my cleaning? 
You will be entered into our computer with a specific cleaning schedule and we will call you the evening before your scheduled clean.  You can at that time notify us of special attention needs.

What is the cost of my cleaning?
Fees are based on the size and condition of your home. When you receive the initial estimate, it is just that -- an estimate. Once the Maid service enter your home for the first time, they should have a better sense of exactly how long the cleaning should take. As soon as they become aware of a discrepancy between the estimate and actual time needed, they immediately contact management who will try to contact you to discuss the difference. Very often, first-time cleans or one-time cleanings may require additional time and an additional fee. If this is the case, you will be contacted by management prior to authorizing the service providers to spend more time in the home.

 

 

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